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Business Services

Human Resources

GO&SC

Quality

Configuration Assurance

Associate Configuration Assurance Administrator

Configuration Assurance Administrator

Sr Configuration Assurance Supervisor

Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology.

Enterprise Resource Planning

A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO9001:2015). It is expressed as the organizational goals and aspirations, policies, processes, documented information and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both, and deals with quality and sustainability and their integration.

Quality Management Systems

Change control within quality management systems (QMS) and information technology (IT) systems is a process—either formal or informal—used to ensure that changes to a product or system are introduced in a controlled and coordinated manner. It reduces the possibility that unnecessary changes will be introduced to a system without forethought, introducing faults into the system or undoing changes made by other users of software. The goals of a change control procedure usually include minimal disruption to services, reduction in back-out activities, and cost-effective utilization of resources involved in implementing change.

Change Control

Improvement is the process of a thing moving from one state to a state considered to be better, usually through some action intended to bring about that better state. The concept of improvement is important to governments and businesses, as well as to individuals.

Process Improvement

In industry, product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and disposal of manufactured products. PLM integrates people, data, processes and business systems and provides a product information backbone for companies and their extended enterprise.

Product Lifecycle Management

An electronic document is any electronic media content that is intended to be used in either an electronic form or as printed output. Originally, any computer data were considered as something internal — the final data output was always on paper. However, the development of computer networks has made it so that in most cases it is much more convenient to distribute electronic documents than printed ones. The improvements in electronic visual display technologies made it possible to view documents on screen instead of printing them.

Electronic Document Management Systems


A document management system (DMS) is a system used to receive, track, manage and store documents and reduce paper. Most are capable of keeping a record of the various versions created and modified by different users. In the case of the management of digital documents such systems are based on computer programs. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems.

Document Management

Project management is the process of leading the work of a team to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. The secondary challenge is to optimize the allocation of necessary inputs and apply them to meet pre-defined objectives.

Cross-Functional Project Management

A cross-functional team is a group of people with different functional expertise working toward a common goal. It may include people from finance, marketing, operations, and human resources departments. Typically, it includes employees from all levels of an organization. Members may also come from outside an organization.

Cross-Functional Collaboration

In general, compliance means conforming to a rule, such as a specification, policy, standard or law. Regulatory compliance describes the goal that organizations aspire to achieve in their efforts to ensure that they are aware of and take steps to comply with relevant laws, policies, and regulations. Due to the increasing number of regulations and need for operational transparency, organizations are increasingly adopting the use of consolidated and harmonized sets of compliance controls. This approach is used to ensure that all necessary governance requirements can be met without the unnecessary duplication of effort and activity from resources.

Compliance Management

Customer Service

Assoc. Customer Service Specialist

Customer Service Specialist

Sr. Customer Service Specialist

Capacities to lead the work of a team to identify, select and implement the appropriate changes, tools, and improvements to achieve and deliver a defined goal.

Project Management

Data analysis is a process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, informing conclusions, and supporting decision-making. Data analysis has multiple facets and approaches, encompassing diverse techniques under a variety of names, and is used in different business, science, and social science domains. In today's business world, data analysis plays a role in making decisions more scientific and helping businesses operate more effectively.

Data Analysis

Business operations is the harvesting of value from assets owned by a business. Assets can be either physical or intangible. An example of value derived from a physical asset, like a building, is rent. An example of value derived from an intangible asset, like an idea, is a royalty. The effort involved in "harvesting" this value is what constitutes business operations cycles.

Business Operations

Problem solving consists of using generic or ad hoc methods in an orderly manner to find solutions to problems. Some of the problem-solving techniques developed and used in philosophy, artificial intelligence, computer science, engineering, mathematics, medicine and societies in general are related to mental problem-solving techniques studied in psychology and cognitive sciences.

Problem Solving

Quality assurance (QA) is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled". This defect prevention in quality assurance differs subtly from defect detection and rejection in quality control and has been referred to as a shift left since it focuses on quality earlier in the process.

Quality Assurance

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.

Customer Relationship Management

Inventory or stock refers to the goods and materials that a business holds for the ultimate goal of resale, production or utilisation.

Inventory Management

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.

Customer Service Certification

Cyber Information Assurance

Associate Cyber Information Assurance Analyst

Cyber Information Assurance Analyst

Sr Cyber Information Assurance Analyst

Principal Cyber Information Assurance Analyst

Sr Principal Cyber Information Assurance Analyst

Pursuing excellence in workplace processes, products and activities.

Managing Quality

Organizing and systematically analysing structured or unstructured data to create insights.

Data Science and Analysis

Delivering computing services over the internet.

Cloud Computing

Using technologies, processes, and practices to protect computers, networks, programs and data from unauthorized access or attacks that are aimed for exploitation.

Cybersecurity and Application Security

Capacity to understand how concepts work together, what is the bigger whole of which something is a part, and how to identify patterns over time.

Systems Thinking

Being mindful of how technology is impacting societies, and understanding the responsible use of technology.

Technology Awareness

Looking at real-world scenarios and creating models that can be processed by a computer.

Computational Thinking

C-based programming languages refer to languages that use syntax or structure similar to the programming language C, such as C++, Java, and Python. This skill involves writing code in these languages to create software applications for various purposes, including web development, game development, system programming, and more. It requires knowledge of programming concepts, algorithms, data structures, and problem-solving skills.

Software & Programming Languages

Capacity to break down concepts and complex ideas into basic or fundamental principles.

Analytical Thinking

Cybersecurity

Associate Cybersecurity Specialist

Cybersecurity Specialist

Sr Cybersecurity Specialist

Principal Cybersecurity Specialist

Sr Principal Cybersecurity Specialist

Equipment Maintenance

Equipment Support Supervisor or Sr Equipment Support Supervisor

Maintenance Planning Supervisor or Sr Maintenance Planning Supervisor

Using technologies that assist in industrial production and manufacturing processes.

Machining and Manufacturing Technologies

Capacity to manage positive interactions between an organization and its customers.

Customer Experience

Installing equipment, machines, wiring or programs to meet specifications.

Installation

Using software designed to help get work done faster and more efficiently.

Collaboration and Productivity Software

Capacity to manage one's time and planning in tandem with others.

Coordination and Time Management

Facilities Management

Sr. Facilities Supervisor

Capacity to identify and shape effective value propositions for products and services, as well as to sell products on that basis.

Sales, Communication and Marketing of Products and Services

Capacity for gathering resources to achieve tasks, including how money will be spent to get the work done, obtaining equipment, facilities, and materials, and accounting for expenditures.

Management of Financial and Material Resources

Capacity for gathering personnel resources to achieve tasks, including how human capital will be allocated to get the work done, identifying talent, and accounting for expenditures and returns.

Management of Personnel Resources

Human Resources Shared Services

Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge.

Knowledge Management

Human resource management is the strategic approach to the effective management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer's strategic objectives. Human resource management is primarily concerned with the management of people within organizations, focusing on policies and systems. HR departments are responsible for overseeing employee-benefits design, employee recruitment, training and development, performance appraisal, and reward management, such as managing pay and Employee benefits benefit systems. HR also concerns itself with organizational change and industrial relations, or the balancing of organizational practices with requirements arising from collective bargaining and governmental laws.

Human Resource Management

A human resources management system (HRMS) or human resources information system (HRIS) or human capital management (HCM) is a form of human resources (HR) software that combines a number of systems and processes to ensure the easy management of human resources, business processes, and data. Human resource management is about building the people of the organization. It is about ensuring employee engagement, conducting fair company-wide practices, and maintaining the overall health of the organization.Human resources software is used by businesses to combine a number of necessary HR functions, such as storing employee data, managing payroll, recruitment, benefits administration, time and attendance, employee performance management, and tracking competency and training records.

Human Resources Information System (HRIS)

Human resource policies are continuing guidelines on the approach of which an organization intends to adopt in managing its people. They represent specific guidelines to HR managers on various matters concerning employment and state the intent of the organization on different aspects of Human Resource management such as recruitment, promotion, compensation, training, selections etc. They therefore serve as a reference point when human resources management practices are being developed or when decisions are being made about an organization's workforce.

Human Resource Policies

IT Business Analysis

Associate IT Analyst

IT Business Analyst

Principal IT Business Analyst / Sr Principal IT Business Analyst

A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.

Business Process

Business analytics (BA) refers to the skills, technologies, and practices for continuous iterative exploration and investigation of past business performance to gain insight and drive business planning. Business analytics focuses on developing new insights and understanding of business performance based on data and statistical methods. In contrast, business intelligence traditionally focuses on using a consistent set of metrics to both measure past performance and guide business planning. In other words, business intelligence focusses on description, while business analytics focusses on prediction and prescription.

Business Analytics

Data visualization is an interdisciplinary field that deals with the graphic representation of data. It is a particularly efficient way of communicating when the data is numerous as for example a Time Series. From an academic point of view, this representation can be considered as a mapping between the original data and graphic elements. The mapping determines how the attributes of these elements vary according to the data. In this light, a bar chart is a mapping of the length of a bar to a magnitude of a variable. Since the graphic design of the mapping can adversely affect the readability of a chart, mapping is a core competency of Data visualization. Data visualization has its roots in the field of Statistics and is therefore generally considered a branch of Descriptive Statistics. However, because both design skills and statistical and computing skills are required to visualize effectively, it is argued by some authors that it is both an Art and a Science.

Data Visualization

A business case captures the reasoning for initiating a project or task. It is often presented in a well-structured written document, but may also come in the form of a short verbal agreement or presentation. The logic of the business case is that, whenever resources such as money or effort are consumed, they should be in support of a specific business need. An example could be that a software upgrade might improve system performance, but the "business case" is that better performance would improve customer satisfaction, require less task processing time, or reduce system maintenance costs. A compelling business case adequately captures both the quantifiable and non-quantifiable characteristics of a proposed project.

Business Case

Business requirements, also known as stakeholder requirements specifications (StRS), describe the characteristics of a proposed system from the viewpoint of the system's end user like a CONOPS. Products, systems, software, and processes are ways of how to deliver, satisfy, or meet business requirements. Consequently, business requirements are often discussed in the context of developing or procuring software or other systems.

Business Requirements

A workflow consists of an orchestrated and repeatable pattern of activity, enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, the work of a person or group, the work of an organization of staff, or one or more simple or complex mechanisms.

Workflow Management

System implementation is the process of putting a new or updated system into operation within an organization. It requires specialized skills, including project management, software development, quality assurance, and training. The successful implementation of a system can enhance an organization's efficiency, reduce costs, and improve customer satisfaction, while a poorly implemented system can cause disruptions and decrease productivity. Therefore, it is important to have experienced and skilled professionals overseeing the implementation process to ensure its success.

System Implementation

Emerging technologies are technologies whose development, practical applications, or both are still largely unrealized. These technologies are generally new but also include older technologies finding new applications. Emerging technologies are often perceived as capable of changing the status quo.

Emerging Technologies

IT Management

IT Supervisor

Senior IT Program Supervisor

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

Conflict Management

Performance management (PM) is the process of ensuring that a set of activities and outputs meets an organization's goals in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, an employee, or the processes in place to manage particular tasks. Performance management standards are generally organized and disseminated by senior leadership at an organization and by task owners, it can include specifying tasks and outcomes of a job, providing timely feedback and coaching, comparing employee's actual performance and behaviors with desired performance and behaviors, instituting rewards, etc. It is necessary to outline the role of each individual in the organization in terms of functions and responsibilities to ensure that performance management is successful.

Performance Management

 
Training and development involves improving the effectiveness of organizations and the individuals and teams within them. Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together. Training and development has historically been a topic within applied psychology but has within the last two decades become closely associated with human resources management, talent management, human resources development, instructional design, human factors, and knowledge management.

Training And Development

Information technology service management (ITSM) are the activities that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.

IT Service Management

Operational planning (OP) is the process of planning strategic goals and objectives to technical goals and objectives. It describes milestones, conditions for success and explains how, or what portion of, a strategic plan will be put into operation during a given operational period, in the case of commercial application, a fiscal year or another given budgetary term. An operational plan is the basis for and justification of an annual operating budget request. Therefore, a five-year strategic plan would typically require five operational plans funded by five operating budgets.

Operational Planning

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

Service-Level Agreement

Data based decision making or data driven decision making refers to educator’s ongoing process of collecting and analyzing different types of data, including demographic, student achievement test, satisfaction, process data to guide decisions towards improvement of educational process. DDDM becomes more important in education since federal and state test-based accountability policies. No Child Left Behind Act opens broader opportunities and incentives in using data by educational organizations by requiring schools and districts to analyze additional components of data, as well as pressing them to increase student test scores. Information makes schools accountable for year by year improvement various student groups. DDDM helps to recognize the problem and who is affected by the problem; therefore, DDDM can find a solution of the problem.

Data-Driven Decision-Making

Logistics/Distribution

Distribution Supervisor or Sr Distribution Supervisor

Manufacturing/Production Management

Manufacturing Supervisor / Sr Manufacturing Supervisor

Multimedia Production

Associate Event Producer

Event Producer

Sr Event Technician

Capacity to bring a new idea or concept into existence through imagination and to imagine something that does not exist.

Creative Thinking

Web Development

Using the internet, mobile devices, social media, search engines and other online channels to reach consumers.

Digital Marketing

Payroll

Wage and hour laws refer to a set of legal regulations that govern the minimum wage, overtime pay, record-keeping, and other related issues of labor in the workplace. Compliance with these laws is critical for employers to avoid penalties, lawsuits, and other legal repercussions. It requires specialized knowledge and skills to navigate the complexities of wage and hour laws, including familiarity with federal and state regulations, industry-specific standards, and evolving case law. Understanding these laws can help employers ensure fair compensation practices, maintain employee morale and retention, and avoid costly legal battles.

Wage And Hour Laws

Payroll Systems is a specialized skill that involves the use of software to manage payroll processes such as tracking employee attendance, calculating wages, and processing payments. This skill requires knowledge of payroll laws and regulations, as well as proficiency in using payroll software applications. A person with payroll systems skills can help businesses streamline their payroll processes, ensuring accurate and timely payments to employees.

Payroll Systems

Payroll practices require specialized skills and knowledge to ensure accurate and compliant payroll processing, tax withholding, and benefits administration for employees. Factors such as complex regulations, changes in tax laws, and varying payer requirements make it crucial for payroll professionals to stay up-to-date with industry developments and continuously develop their expertise. Errors in payroll can lead to costly penalties and legal consequences, making it essential to entrust these responsibilities to qualified individuals or trusted service providers.

Payroll Practices

Technical User Support

Associate Technical User Support Analyst

Technical User Support Analyst

Sr Technical User Support Analyst

Principal Technical User Support Analyst

Sr Technical User Support Supervisor

Organizing one's own time to be able to deliver on commitments and responsibilities.

Time Management and Prioritization

Capacity to analyse and interpret facts and information to make sound judgements.

Critical Thinking

Setting up a connected network of computing devices, such as laptops, desktops, servers, smartphones, tablets, and IoT devices that communicate with one another.